FAQ

What is Dreamr?
Dreamr is a social enterprise that organizes Art Competitions between elementary school students in remote communities to develop art talents. The top drawings are featured on our sleek T-shirts. Proceeds from the T-shirt sales are used to support and fund these children’s education.

What does Dreamr mean?
Dreamr is a modern way of pronouncing "dreamer". The idea is to give better chances to any children, by boosting creativity and dreams.

What is the exact purpose of Dreamr social cause?
Our art competitions focus on teaching students about important topics such as wildlife preservation, and encouraging them to artistically express themselves in a less prescriptive environment, where the only rule is to be creative! 
Their creativity will then support them funding their education through the sales of our products.

Where is Dreamr located? 
Our office is located in Kuala Lumpur, Malaysia. But we take action all over Malaysia for now, especially in remote areas.

Who started Dreamr? And when?
Adrian and Stan founded this social enterprise in July 2019.

Can I donate?
We do not rely on donations unfortunately, but if you want to contribute, you may support Dreamr's mission by purchasing one of our t-shirts in the Shop section. Once your t-shirt will be purchased, we'll deliver a backpack to a child in need in remote parts of Malaysia.

Do you have retail stores?
Dreamr is partnering up with Apom (A Piece Of Malaysia), which is a Malaysian fashion brand. So you may find our tees in over there:
- The Apom Store BV, F3C, Level 1 Bangsar Village 1, Bangsar, 59100 Kuala Lumpur (Mondays to Sundays, 10AM-10PM)
- The Apom Store KLCC, KR-05, Level Concourse, Suria KLCC, 50088 Kuala Lumpur (Mondays to Sundays, 10AM-10PM)

ORDERS

What payment can we use on this website?
We accept credit cards such as Visa, MasterCard, Direct Banking or payment through PayPal. You may see all different logos at the bottom of this website.

How long does it take for you to process my order?
All your orders will be processed within 1-2 working days.

SHIPPING

How much are the shipping fees?
We follow Poslaju fees for Malaysia, and DHL for worldwide orders.

Where do you ship your items?
All around the world

How long can I expect the shipping time to be?
Local delivery time usually takes around 1-3 working days.
While for most International delivery, you may expect 7-14 working days.

RETURNS & EXCHANGES

What return and exchange policy do you have?
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please let us know the reason of your return as well so we can always improve and avoid similar issues to be happening again.

What is your Returns & Exchange procedure?
Please make sure you include the confirmation email from your order so we can refer to it easily and without mistakes.
Then, return your item to: Dreamr Sdn Bhd, A-10-1, Verve Suites, Jalan Kiara 5, Mont Kiara, 50480, Kuala Lumpur, Malaysia.
You will be contacted via email once your order has been received by our support department. We will then provide new shipping information for your requested item.

CLOTHING

What is my size? Any measurements to provide?

How do I wash my Dreamr tee?
As they are 100% cotton, we advise you this way: machine wash cold, inside out, gentle cycle with like colors, do not bleach, lay flat to dry or dry clean.

Do you restock items when they are sold out?
Yes, but you may have to give us some time to produce them (up to 2 weeks).

ART/KIDS
How do you choose the best Artworks?
Dreamr team pre-select Top50 and submit those to 8 judges from different industries. Then they have to rate 25 drawings out of 100 points (5 sections) and we picked the Top5 based on average % given.

How much exactly of your proceeds do you donate?
Our Dreamr model is a one-for-one giveback model. With every product purchased, we give a backpack to empower a kid and hand deliver it to our partner school, no matter the cost. one product = one backpack given to a child in need.

Does every kid receive a backpack?
Yes, every kid at our partner schools receives a backpack.

How do you choose what kids to give backpacks to?
Dreamr gives backpacks to all the kids at our partner schools. They have to be categorized as P3 (which means they are the most remote in the entire country)

Where are the backpacks from? Where are they made?
We source our backpacks from a Malaysian manufacturer. 

How often does Dreamr give?
We try to send on a monthly basis, and share all pictures on our social media, in order for your to have an idea on how happy those kids are ! 

How old are the kids you give to?
The kids are usually 11-12, but we may extend to a younger age soon.